For Operations

AIWAYZ for Operations

Operations teams spend their days routing information between systems. AIWAYZ automates the routing and uses AI to handle the decisions that slow things down.

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Automate the Operational Overhead

Cross-System Workflows

Connect 168 tools into workflows that move data, trigger actions, and handle exceptions automatically. No more manual data entry between systems.

Intelligent Routing

AI classifies incoming requests, tickets, and data and routes them to the right team, tool, or workflow. Accuracy improves as the system learns your patterns.

Reporting Automation

Agents that pull data from multiple sources, compile reports, and deliver them on schedule. Weekly operations reviews generated in minutes, not hours.

Process Documentation

Agents that document your workflows, create SOPs, and keep documentation updated as processes change. No more outdated wiki pages.

Exception Handling

Workflows that detect anomalies, flag issues, and either resolve them automatically or escalate to the right person with full context.

Audit Trails

Every workflow execution is logged with full input/output history. Compliance teams can review any automated decision with complete transparency.

Operations Use Cases

Support Ticket Triage

Incoming tickets are classified by AI (billing, technical, feature request, bug report), assigned a priority, and routed to the appropriate team. Agents pre-research the issue and attach relevant context so the support rep starts with answers, not questions.

Vendor Onboarding

A multi-step workflow that collects vendor information, runs compliance checks, creates accounts in your systems, and sends welcome documentation. What used to take 3-5 days of back-and-forth happens in hours.

Incident Response

When monitoring detects an issue, Autopilot triggers an agent that gathers diagnostic data, identifies probable causes, and posts a structured summary to your incident channel – before the on-call engineer even opens their laptop.